Shipping Policy

Last Updated: November 2025

We currently ship orders to addresses within the United States.

Order Processing

Orders are processed within 1–2 business days after your order is placed.
Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

Once shipped, most orders are delivered within:

Estimated Delivery: 3–7 business days

Delivery times may vary based on your location, carrier volume, and seasonal demand.

You will receive a tracking email once your order has shipped. Please allow 24–48 hours for tracking information to update.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Incorrect or Undeliverable Addresses

Please ensure your shipping information is correct at checkout.
If a package is returned due to an incorrect or incomplete address, we can reship it once the correct address is provided. Additional shipping fees may apply.

Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, contact us within 7 days of delivery at support@nattypaw.com with your order number and photo(s) if applicable. We will assist with a replacement or resolution.

Returns

All returns must be sent to our warehouse:

NattyPaw Returns
7121 N Austin Ave
Niles, IL 60714
USA

Returns sent to any other address cannot be processed.
For full return details, please see our Refund & Return Policy.

If you have any questions, contact us at:

support@nattypaw.com