Return and refund Policy
Last Updated: November 2025
We want both you and your dog to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns of unopened and unused products within 30 days of delivery.
For health and safety reasons, opened or used products cannot be returned or refunded.
To request a return, please contact us at support@nattypaw.com with your order number.
Return Address
All returns must be sent to our warehouse at the address below:
NattyPaw Returns
7121 N Austin Ave
Niles, IL 60714
USA
Returns sent to any other address cannot be processed.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
The cost of the return shipping label will be deducted from your refund once the return is processed.
Refund Processing
Once your return is received and inspected, approved refunds will be issued back to your original payment method.
Please allow 5–7 business days for the refund to appear after processing.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days with your order number and a photo of the issue.
We will send a replacement at no cost to you.
Subscriptions
You may cancel, pause, or modify your subscription at any time before the next billing date.
If your subscription order has already been processed, changes will apply to the next delivery.
Non-Refundable Items
- Opened or used products
- Final sale or promotional items
- Gift cards
If you have any questions, contact us at:
support@nattypaw.com
